Fault reports

We inform you via text message and a disruption map about planned water supply outages or outages due to sudden disruptions. The service also includes notifications from municipal utilities, e.g. street work sites.

If you have a publicly available phone number, you do not need to register it in the customer portal. If you have a work or private number, you must register your phone number to receive text messages.

The owner of a rental or vacation home, summer cottage, etc. can also register their telephone number at that address if their permanent home address is elsewhere.

We automatically send a text message to residents over the age of 16 whose phone number and address are public.

For instructions on how to enable the service, see Enabling fault communication.

Disturbance map

Implementation of fault communication

Register your number with the service separately if

  • your telephone subscription is private or prepaid
  • your telephone subscription is registered to an address other than your home address (e.g. a work phone or a holiday home/cottage)
  • you have forbidden your operator from giving out your number/address

Ordering a PIN code

  1. Enter your name, phone number (in the format 0401234567 or 401234567) and/or email address in the fields.
  2. Click the Send PIN button. You will soon receive a four-digit PIN via text message and/or email. If you provided a landline number, you will soon receive a call with a four-digit PIN.
  3. Enter the PIN code you received in the field provided.
  4. Click the OK button.

Adding a street address

  1. Enter the postal code, street name and house number in separate fields. Note: Enter the postal code first.
  2. Please check the address information you entered and click the Continue button to confirm the registration of your address information.
  3. It's ready and you will receive a message in the way you chose in the future if there is a fault or disruption at the address you provided.

Please note that you can register more than one address, for example a summer cottage or the address of a close relative. Maintenance companies, property managers and other companies can order disturbance reports from the address of the property they manage.

Keep your contact information up to date

If your address or phone number changes, you can always update your information by logging in again. Order a new PIN code when you want to edit or delete your information.

Privacy Policy

We do not use the numbers stored in the system for anything other than reporting incidents. The numbers are not sold or given away and they remain stored on a password-protected server that is only accessible to people using the SMS system.

The service is provided by the software company Blue Idea ApS Finland Branch, business ID 3229743-5.

 

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